Alexandria's main number is Alex311, 311 or 703-746-4311. City Council: 703-746-4500. Police non-emergency and animal services: 703-746-4444.
Last checked Oct. 19, 2026. Numbers come from the City of Alexandria’s City Council, City Manager, Police and department pages, the Animal Welfare League of Alexandria’s animal services page and the utilities’ own sites. Call 911 for any emergency.
Start with Alex311. The city’s service line, 311 or 703-746-4311, handles questions and requests for every department, from missed trash to potholes to code complaints, and logs them so you can track them. You can also file a request at alex311.alexandriava.gov. Alexandria is an independent city, so City Hall handles what a county would elsewhere: there is no county government above it.
City Hall at 301 King St. is being renovated, and several offices have moved for now; the addresses below are where each office works today.
Emergency numbers
- Police, fire, ambulance: 911
- Police non-emergency and Animal Services dispatch: 703-746-4444
- Downed power line: Dominion Energy, 866-366-4357
- Smell gas? Leave, then call 911 and Washington Gas, 844-927-4427
Mayor and City Council
The Alexandria City Council has a mayor and six members, all elected citywide for three-year terms; there are no council districts. The mayor presides over meetings but has no veto. Reach the council at 703-746-4500 or send a message online.
| Office | Name |
|---|---|
| Mayor | Alyia Gaskins |
| Vice mayor | Sarah Bagley |
| Council member | Canek Aguirre |
| Council member | John Chapman |
| Council member | Abdel-Rahman Elnoubi |
| Council member | Jacinta E. Greene |
| Council member | Sandy Marks |
Sandy Marks won a mid-term special election in 2026, which gave the council its first female majority, the city says. Council meeting dockets, webcasts and the council calendar are online. To speak at a meeting, fill out the speaker’s form at least a day ahead, or call the City Clerk’s Office at 703-746-4550. The next legislative meeting is at 7 p.m. Tuesday, Oct. 27.
City manager
James F. Parajon has been city manager since Jan. 18, 2022. Appointed by the council, the city manager runs day-to-day government and appoints department heads. The city named Vanetta Pledger a deputy city manager this month.
Departments and services
| What you need | Who | Phone |
|---|---|---|
| Any city service request | Alex311 | 311 or 703-746-4311 |
| Mayor and council | City Council | 703-746-4500 |
| Council meetings, speaker sign-up | City Clerk | 703-746-4550 |
| Real estate tax bills and payments | Treasury Division, 4850 Mark Center Drive | 703-746-4800 |
| Your property assessment | Office of Real Estate Assessments, 100 N. Pitt St., Suite 225 | 703-746-4646 |
| Building permits | Permit Center, 4850 Mark Center Drive | 703-746-4200 |
| Zoning questions | Zoning Planner of the Day | 703-746-4333 |
| Planning and Zoning | 421 King St., Suite 205 | 703-746-4666 |
| Code enforcement: tall grass, trash, rodents, unsafe housing | Code Administration, through Alex311 | 311 or 703-746-4311 |
| Trash, recycling, leaves | Resource Recovery, through Alex311 | 311 or 703-746-4311 |
| Repaving questions | Transportation and Environmental Services | 703-746-4042 |
| Restaurant and pool complaints | Alexandria Health Department, Environmental Health | 703-746-4910 |
| Voting and elections | Office of Voter Registration and Elections, 132 N. Royal St. | 703-746-4050 |
| Circuit Court | 520 King St. | 703-746-4044 |
| City bids | Purchasing Division | 703-746-4946 |
| Schools | Alexandria City Public Schools | 703-619-8000 |
Police, fire and animals
- Alexandria Police Department: 911 for emergencies; 703-746-4444 for past crimes, noise, parking problems, suspicious activity and general questions.
- Illegal fireworks: 703-746-4444, any hour.
- Animal Services: run by the Animal Welfare League of Alexandria. For wild or domestic animal problems, call dispatch at 703-746-4444. The league itself is at 703-746-4774.
Utilities
The city does not run the power, water or gas systems.
| Service | Provider | Phone |
|---|---|---|
| Electricity | Dominion Energy | Outages and downed lines: 866-366-4357 |
| Water | Virginia American Water | 800-452-6863, 7 a.m. to 7 p.m. weekdays; emergencies 24/7 |
| Natural gas | Washington Gas | Emergencies: 844-927-4427 |
| Trash and recycling | City of Alexandria | 311 or 703-746-4311 |
More on each is in our power outages guide and moving to Alexandria guide.
What this means for you
- Not sure who handles it? Call 311 first; the operator will route it.
- Want to be heard by the council? Sign up to speak the day before the meeting.
- Save 703-746-4444 in your phone for police and animal problems that are not emergencies.
Related guides: voting in Alexandria, Alexandria property taxes and building permits and zoning.
Frequently asked questions
What is the phone number for the City of Alexandria?
Call Alex311 at 311 inside the city or 703-746-4311. It takes service requests and questions for every city department, and requests can also be filed online.
Who is the mayor of Alexandria, Virginia?
Alyia Gaskins. The mayor and six council members are elected citywide for three-year terms. Reach the council at 703-746-4500.
What is the Alexandria police non-emergency number?
703-746-4444. The same number reaches Animal Services dispatch for problems with wild or domestic animals. In an emergency, call 911.
Who provides water in Alexandria, Virginia?
Virginia American Water, a private utility. Call 800-452-6863; customer service is open 7 a.m. to 7 p.m. weekdays and emergencies can be reported around the clock.
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